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Customer Success

Cancellation Survey

Understand why customers leave, capture reason-specific feedback, and offer follow-up to reduce churn.

5 steps 7 questions
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QUESTION PREVIEW

What's inside

1

We’re Sorry to See You Go

Your feedback helps us improve for everyone.

What is the main reason you’re cancelling? Required
Single choice
Too expensiveMissing features I needSwitched to a competitorNo longer neededOther
2

Pricing Feedback

Help us understand your budget expectations.

What price per month would feel fair? Required
Single choice
Under $10/mo$10 – $25/mo$25 – $50/mo$50+/mo
Would a discount change your mind? Required
Single choice
Yes, I’d reconsiderMaybe, depends on the offerNo, price isn’t the only issue
3

Missing Features

Tell us what you needed.

Which feature were you missing? Please describe what you needed. Required
Long text
4

Additional Feedback

We appreciate any insight you can share.

Is there anything we could have done differently?
Long text
5

Stay In Touch

May we reach out if things change?

May we follow up with you? Required
Single choice
Yes, you can reach outNo, thanks
Email for follow-up (optional)
Email

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